Refund Policy

Last Updated: May 28, 2026

1. Introduction

At Green Lantern Pizza, we are committed to delivering the highest quality food and an exceptional customer experience. We understand that issues may occasionally arise with your order, and we want to make sure that every concern is addressed promptly and fairly. This Refund Policy outlines the terms and conditions under which refunds, partial refunds, exchanges, and cancellations are handled.

This policy is governed by applicable United States consumer protection laws, including regulations enforced by the Federal Trade Commission (FTC) under the FTC Act, as well as any applicable state-level consumer protection statutes. By placing an order with Green Lantern Pizza, you agree to the terms set forth in this policy.

2. Eligibility Conditions for Refunds

Green Lantern Pizza will consider refund requests under the following conditions:

• The order received was incorrect — meaning items delivered or prepared did not match what was ordered.
• The food was of unsatisfactory quality upon delivery, including but not limited to: undercooked, overcooked, spoiled, or contaminated food.
• Items were missing from your order at the time of delivery or pickup.
• The order was significantly delayed beyond the estimated delivery or pickup time communicated at the time of purchase, causing the food to be rendered inedible or unusable.
• A duplicate charge was made on your payment account for the same order.
• Your order was cancelled by Green Lantern Pizza due to unforeseen operational circumstances before preparation began.

To be eligible for a refund, you must provide reasonable evidence of the issue (such as photographs of the incorrect or unsatisfactory items) and contact us within the timeframes specified in Section 3 below.

3. Timeframes for Refund Requests

We ask that all refund requests be submitted within the following timeframes:

Refund requests submitted after these deadlines may not be honored. Green Lantern Pizza reserves the right to make exceptions on a case-by-case basis at its sole discretion.

4. Non-Refundable Items and Services

The following items and circumstances are generally not eligible for a refund:

• Orders that have been fully consumed or substantially eaten, unless a verifiable quality or safety issue is documented.
• Items where the customer simply changed their mind after placing the order and food preparation has already begun.
• Orders with special customizations that were prepared exactly as requested by the customer (e.g., specific toppings, dietary modifications).
• Delivery fees, tips, or service charges, except in cases where the entire order was not delivered or was cancelled by Green Lantern Pizza.
• Promotional items, free gifts, or items purchased using discount codes that were provided at no additional cost.
• Requests based on personal taste preferences that are not related to a quality defect or order error.
• Delays caused by factors outside our control, such as severe weather, traffic, or third-party delivery platform issues.

5. How to Request a Refund (Step-by-Step)

To submit a refund request, please follow these steps:

1. Step 1 — Contact Us Promptly: Reach out to our customer support team as soon as possible after experiencing an issue. You can contact us via email at [email protected] or by visiting our website at pizzagreenlatern.click.
2. Step 2 — Provide Your Order Details: Include your full name, contact information, order number or confirmation code, date and time of the order, and a clear description of the issue you experienced.
3. Step 3 — Submit Supporting Evidence: If applicable, attach photographs or screenshots showing the issue with your order (e.g., incorrect items, poor food quality, or missing products). This documentation helps us process your request more quickly and accurately.
4. Step 4 — Await Confirmation: Once we receive your request, our team will send you an acknowledgment email within 1 business day. We will review your claim and may follow up with additional questions if necessary.
5. Step 5 — Resolution Decision: After reviewing your case, we will notify you of our decision via email. If your refund is approved, we will initiate the refund process according to the timelines outlined in Section 6.

6. Refund Processing Times by Payment Method

Once a refund has been approved, processing times may vary depending on your original payment method:

Please be aware that while we initiate refunds promptly upon approval, the actual posting of funds to your account may depend on your bank or financial institution's processing schedule. Green Lantern Pizza is not responsible for additional delays caused by your financial institution.

7. Partial Refunds

In certain situations, only a partial refund may be issued. Partial refunds may apply when:

• Only some items in your order were incorrect, missing, or of unsatisfactory quality, while the rest of the order was delivered as expected.
• The food quality issue affected only part of the order (e.g., one pizza out of two ordered).
• The customer has already consumed a significant portion of the order and raises a quality concern about the remainder.
• A delivery fee or service charge is non-refundable but the food cost qualifies for a full refund.
• A promotional discount was applied to the original order, and the refund amount reflects the actual amount paid for the affected item(s).

Partial refund amounts will be calculated based on the actual price paid for the affected items, minus any applicable non-refundable fees. Our team will clearly communicate the refund amount and breakdown before processing.

8. Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

8.1 Cancellations Before Preparation Begins

If you need to cancel your order, please contact us immediately after placing it. Orders cancelled before food preparation has started are eligible for a full refund. Because food is prepared fresh to order, there is a very short window for cancellation.

8.2 Cancellations After Preparation Has Begun

Once food preparation has begun, cancellations will generally not be eligible for a full refund. In some cases, a partial refund may be offered at the discretion of Green Lantern Pizza management, depending on the stage of preparation at the time of the cancellation request.

8.3 Cancellations by Green Lantern Pizza

In the rare event that we need to cancel your order due to unforeseen operational issues (such as ingredient shortages, equipment failure, or emergency closures), you will receive a full refund of all charges, including delivery fees, within the applicable processing timeframe.

8.4 How to Cancel

To cancel an order, contact us immediately via email at [email protected] with your order number and cancellation request. You may also call us directly if a phone number is available at the time of your order confirmation.

9. Exchange Policy

Green Lantern Pizza offers exchanges in the following limited circumstances:

• If you received the wrong order entirely, we will prioritize preparing and delivering the correct order as quickly as possible, subject to availability and operational capacity.
• If a specific item is incorrect (e.g., wrong pizza topping), we may offer to replace that item if you are dining in or if you are willing to wait for a re-delivery or re-preparation in a pickup scenario.
• Exchanges are subject to availability of ingredients and operational hours at the time of the exchange request.

Please note that exchanges are handled on a case-by-case basis. In situations where an exchange is not feasible (e.g., during peak hours or due to delivery logistics), a refund will be offered instead.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, we encourage you to follow this escalation process:

10.1 Internal Escalation

Contact our customer support team again and request that your case be escalated to a senior team member or manager. Provide all previous correspondence and any additional information that may support your claim. We are committed to resolving disputes fairly and promptly.

10.2 Chargeback Rights

Under applicable United States law, you have the right to dispute a charge with your credit card company or bank if you believe a transaction was unauthorized or if goods or services were not delivered as described. This right is protected under the Fair Credit Billing Act (FCBA) for credit card purchases. Please note that initiating a chargeback without first attempting resolution through our customer service team may result in your account being flagged or restricted from future orders.

10.3 FTC and Consumer Protection Agencies

Consumers in the United States have the right to file a complaint with the Federal Trade Commission (FTC) at ftc.gov or with their respective state Attorney General's office if they believe their consumer rights have been violated. We fully respect and comply with all FTC regulations and applicable state consumer protection laws.

10.4 Informal Resolution First

We strongly encourage customers to contact us directly before initiating any formal dispute or legal action. The vast majority of issues can be resolved quickly and satisfactorily through direct communication with our team.

11. Food Safety Concerns

If you believe you experienced a food safety issue related to an item purchased from Green Lantern Pizza (such as a suspected foodborne illness), please contact us immediately. We take food safety extremely seriously and will investigate all such reports as a priority. In addition to offering a refund, we may need to collect additional information to ensure the safety and quality of our products for all customers.

You may also report food safety concerns to your local health department or the U.S. Food and Drug Administration (FDA) as appropriate.

12. Changes to This Refund Policy

Green Lantern Pizza reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website at pizzagreenlatern.click. We encourage you to review this policy periodically to stay informed of any updates. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

13. Contact Information for Refund Requests

For all refund requests, cancellations, exchanges, or general inquiries related to this policy, please contact us using the information below: